Reflections of a Drive-Thru Cashier

[ibcnuldu]

Okay, so recently I lost my nice job* and started working at McDonald's again till I found something better. Since I have half a brain and know the system more than often I was in the back drive-thru window. I've been doing this off and on since I was sixteen so I can pretty much do this in my sleep for $7.25 an hour. (That's the highest paid crew wage, pathetic huh?)

Enough history, I would like to share with you all some tips for drive-thru ordering. Think of it as ettiquette. Things you should not do to the poor drive-thru cashier. I'm sure there's more but here's the top ones that annoy me.

1. Ordering from the passenger seat (This also goes for ordering from the back seat)
This one irritates me to hell. For some reason stupid husbands cannot order their family's food so they in turn have their scrawny wife order from the passenger side. Just in case you were wondering, we can't hear you. At all. We're just guessing at what the fuck you're saying. Oh and you get bonus annoying points if you drive a huge ass truck.

2. Having more than one order, but not specifying in till after the fact.
Gooooooooood. This one drives me nuts. Just FYI there's a button on the screen that you press BEFORE the order to designate it has more than one order in the car. Oh and it's RUDE to want 4 separate orders in one car. Like there's not a whole other bunch of people in line after you.

3. Not answering the cashier's questions
Mmmm. You want the Quarter Pounder Meal with only Ketchup. Now what would you like to drink? And then there's dead silence on the intercom and you start rattling on about a salad for your girlfriend. Seriously, you can ask the man 3 times what he would like to drink and then he finally answers.

or how about this gem

"Is there anything else sir?"
-"Yes"
And then you sit there for 30 seconds quietly and then say Hello?
"Your total is $4.00"

4. Wanting some weird item through the drive-thru
Okay, ideally you should be able to get whatever you want through the drive-thru. But that just doesn't happen most of the time. You want 16 double cheeseburgers? 3 Add mac sauce, no onions, and only one piece of cheese? 8 with extra big onions, and tomato and lettuce, 2 no cheese, and the rest regular?
Okay first of all. I'm smart enough to know what you want. But not everyone else that works at McDonald's is. Just walk in the damn door and double check your freaking order. Oh yeah, and then if it's wrong you drive back through and get pissed off at me for nothing.

5. Not Speaking Up
This one is short and it goes in turn with 1. Speak the fuck up or your order will be wrong. Now that doesn't mean shout in my ear, but it means talk a tad louder than you would in a library, kay? Quit talking to your buddies in the backseat and chat while you have fatty food in your grubby mitts.

6. Not knowing what you want
Okay I don't know about you. But when I go to a drive-thru I started thinking 20 minutes ago "hmm I want some fries and a medium coke" and hence that's what I order. To all you moms who wait till you get to the menu to ask your children what you want, go shoot yourselves please. Oh and tell your kids to shutup please, it's hard to hear you when 3 other people are talking and a baby is screaming. Drive-thrus have timers as well. So when you take forever our scores go down and then we get bitched at, all because of you.


Now I'm sure there's more and maybe other people can add to this. But please remember this disgruntled drive-thru cashier next time you hit up the burger joint.

* Those assholes let me go because I wanted to make more of myself

[Larsa]

I wet to my first fast-food restaurant in about two years (Ya my mom goes ballistic if we even think about going to a fast-food, she's overly obsessed about cooking her own food from scratch) and I drove up to this Hardy's or some name like that, and she asked me for something, I didn't really hear her and I think I ordered exactly what she asked me if I wanted, is this also annoying?

[Akira Avelon]

as said also by ibcnuldu Ordering from the passenger seat, Having more than one order, but not specifying in till after the fact, Not Speaking Up and Not knowing what you want are all annoying things. I'll add to the list. I work at a Wendy's and Usually do Sandwiches or grill.

#7 turn off your diesel trucks!
It is the most annoying thing to try and hear someone over the rev of your engine... as well as loud music.

#8 Expecting we know what you want or if you're finished ordering if you don't specify.
God, can some people not speak? We can't know what you want... only suggest things.

#9 changing order requests halfway through.
This really pisses me off. first people take soo long to order and then half way through.. Oh can we change something with our food... Do people honestly think we can just magically make things different especially after the fact that we've already made your food and it's waiting to be bagged?

#10 Yelling at the cashier..
Okay, when we ask to speak up... Don't yell to kill our hearing... And talk nicely.. I've heard people sound like drowning rats come through... I soo hope it's not their true voices.. I'd rather listen to a person run their nails over a chalkboard...

#11 Kids...
Please... If they're not going to shut up... don't bring them through... Sometimes it's insane to try and hear over a screaming two year old ><

#12 Ordering something that is DEFIANTLY not on the menu...
Seriously.. if you can't see it... We don't got it. I've had people ask if we had things from other fast food restaurants... I honestly don't ever remember Wendy's selling Roast beef sandwiches(Arby's) or have Big Macs... Come on...

Oh, and lastly #13 Waiting forever and then ordering something small...
Come on... Don't wait and take up our time for a good five to ten minutes and then order a small fry or some small sh*t that takes less than a few seconds to get out... It royally pisses us off.. and hurts our drive-thru times and day goals...

I'll add more when I think of them. I work tomorrow so I can get more examples... PLease think before you go through the drive through...

EDIT!

#14 Cell phones!
Turn the goddamn things off before you pull up... It's annoying when we ask what you want and you're talking to someone on the other line...

#15 Folding money into teeny tiny shapes during a rush... Or in nothing but loose change
GAWD! can you be more annoying? We have to take the time to count or unfold it... And when you laugh about it.. it's just rude

#16 Pets...
If they bite... Don't bring them through

#17 Smokers
Don't blow smoke into our faces... We don't need to smell like you or choke(Btw.. this is coming from my mom.. Who's an Ex-smoker)

#18 Going through your order bags after you receive them and beginning to eat while still parked at the window
Get out and let the other people behind you get to the window... We don't want to see you eat infront of us... plus as I also said... You take up our time goals when you do that

[DivDee]

Apparently you people are, how you say, Lovin It??

OH! I WENT THERE!
________
LIVE SEX

[NightCrawler]

I apologize for her ramblings. Please ignore her it's the lack of sex.

[ibcnuldu]

Would you shush NC


lols DivDee.


To add to #15 This also applies to wet money I work near any amusement park so I can kind of understand the families that have wet money. But if you're a sweat Mexican landscaper, I don't want to touch your sweaty dollars.


# 14, 15, 17, and 18 really piss me off too xD

Haven't any pets bite me Thank God.


One time I got in a fight with a lady over a drink. She told me her drink and I told her I'm sorry I didn't catch that, and then she goes "Don't be a bitch" and I was just like "Whatever" :S

Larsa I don't get what you're saying. lol Did you speak at the same time as her or what?
That never really bothered me. And if you couldn't hear her then just double check it when you pay. Which brings us to

19. Checking the order when the cashier asks
This goes in turn with not answering questions or not listening. But when I ask you three times if you wanted a hamburger and you say nothing, but then bitch later because you wanted a cheeseburger... just ugh.

[Tommy]

FIRE IN THE HOLE!!!!

[Larsa]

Originally posted by ibcnuldu

Would you shush NC lols DivDee. To add to #15 This also applies to wet money I work near any amusement park so I can kind of understand the families that have wet money. But if you're a sweat Mexican landscaper, I don't want to touch your sweaty dollars. # 14, 15, 17, and 18 really piss me off too xD Haven't any pets bite me Thank God. One time I got in a fight with a lady over a drink. She told me her drink and I told her I'm sorry I didn't catch that, and then she goes "Don't be a bitch" and I was just like "Whatever" :S Larsa I don't get what you're saying. lol Did you speak at the same time as her or what? That never really bothered me. And if you couldn't hear her then just double check it when you pay. Which brings us to 19. Checking the order when the cashier asks This goes in turn with not answering questions or not listening. But when I ask you three times if you wanted a hamburger and you say nothing, but then bitch later because you wanted a cheeseburger... just ugh.

Well, I think that Hardy's has their signature dish as a double steackburger or something like that, so I think she asked me if I wanted that, but I didn't really hear her say that so I quickly moved on and I think I ordered the double steakburger.

[Dave]

I hate going through the drive through, people are lazy just go in the damn restaurant lol

[ibcnuldu]

Originally posted by Dave

I hate going through the drive through, people are lazy just go in the damn restaurant lol

Yeah people will wait in line for 15 minutes, but they won't get out of their car and run inside for a 5 minute wait if that.


Larsa, I don't think that would've bothered me any. Was there anything funky in your food?

[Vklyuchil]

Thank you for*good*communication.